Terms of service for business customers — kex.dk
1. About these terms
These terms govern the use of kex.dk (https://kex.dk), provided by LynBro ApS, CVR no. 46321499, Rødovre Parkvej 276, 2610 Rødovre, Denmark, email info@lynbro.dk ("we", "us"). "You" means whoever creates an account or otherwise uses the service.
These terms apply to businesses, associations and public authorities using kex.dk in the course of their business. The person creating the account confirms that they act on behalf of the business and are authorised to bind it; "you" then means the business. Consumers use our terms for consumers instead. If you are nevertheless a consumer, you have the rights that mandatory consumer law gives you.
The agreement consists of these terms, the addendum on domain names and hosting, the data processing agreement and the description of your plan and the prices on the price page as it stood when you ordered or at the latest renewal. In case of conflict, the addendum prevails over these terms, the data processing agreement prevails over everything else as regards personal data, and these terms prevail over descriptions on the website and the price page. A separate written agreement signed by both parties prevails over all of these documents. Your own purchasing or standard terms do not apply. The privacy policy and the cookie policy describe how we process personal data.
These terms exist in Danish, English and Ukrainian. In case of discrepancy the Danish text prevails. Previous versions are on the change log page.
2. The service
kex.dk sells domain names, web hosting, email, servers and related services. They are delivered through our wholesale supplier and the relevant domain registries; see the addendum.
Which features, limits and any usage-based items belong to each plan is stated on the price page. We develop the service continuously and may change, replace or remove features, suppliers and technical limits under section 13.
Parts of the service rely on third-party systems that you connect or choose yourself (e.g. domain registries such as Punktum dk and registrars for other domains). They are provided under the third party's own terms, and we have no control over their availability, changes or decisions, e.g. if a third party changes its API, withdraws access or blocks an account.
The service is a tool. It is not legal, accounting, tax, financial or other professional advice, and you make your own decisions based on what the service shows.
3. Account and access
You must provide correct and complete information when you create an account and keep it up to date. We may reject a registration or order without giving reasons.
You must keep passwords, sign-in links, API keys and other credentials secret. You are responsible for what happens under your account, including unauthorised use resulting from credentials that have fallen into the wrong hands on your side, until you have notified us and we have had reasonable time to block access. Write to info@lynbro.dk immediately if you suspect misuse. We may require two-factor authentication and other security measures.
You are responsible for the users you give access to as for yourself, and for their compliance with these terms.
4. Prices and payment
Prices are on the price page. All prices exclude VAT and other charges, which are added under the applicable rules. The price that applies to you is the price at the time of ordering or at the latest renewal; the price may change for future periods under section 13.
Subscriptions are paid in advance for each period with the payment methods we offer, through our payment provider, and renew automatically for a new period of the same length until cancelled under section 14. We do not store your full card details. Receipts or invoices are sent electronically.
If payment is late, we may charge default interest, reminder fees and compensation under the Danish Interest Act (renteloven), and after written notice we may restrict or suspend the service under section 8 until payment is made. Businesses in other EU countries with a valid VAT number are invoiced under the reverse charge rules. Amounts already paid are not refunded unless these terms expressly say so.
5. Free plans, trials and beta features
Features labelled beta, test, preview or experimental are provided as they are. They may contain errors, be changed or closed without notice, are not covered by any availability commitment and should not be used for critical purposes. We are not liable for losses resulting from the use of beta features or free plans unless the loss is caused by intent or gross negligence.
6. Your content and data
You own the content and data you put into the service. You grant us the right to store, process, copy, display and transfer the content as necessary to provide, secure and improve the service, including sending it to the third parties you choose. The right ends when the content is deleted under section 14.
You are responsible for your content and your use of the service being lawful, for having the necessary rights to the content, and for having a valid legal basis for the personal data you process in the service, informing data subjects as required and complying with marketing rules, including on consent to electronic communications.
When you process personal data about others (e.g. your customers or contacts) in the service, you are the controller and we are the processor under the data processing agreement, which forms part of the agreement.
We take backups for operational purposes, but we are not an archive. You should export and keep copies of data that matters to you. We may use anonymised and aggregated data that cannot be traced back to you or other persons for statistics, security and development of our services, also after the agreement ends. We may use suggestions and feedback you give us freely.
7. Acceptable use and content moderation
You may not use the service to:
- break the law or infringe the rights of others, including copyright, trademarks, privacy and marketing rules;
- send spam or electronic communications without the necessary consent, phishing or misleading messages;
- spread malware, attack, scan or load-test the service or other systems without our written permission;
- circumvent security, access controls, payments or usage limits, or create accounts automatically or in bulk;
- copy the service or its data systematically (scraping) to build a competing service, or decompile the service beyond what the law allows;
- impersonate another person or business, harass, threaten or spread hateful or illegal content, including child sexual abuse material;
- resell the service or make it available to third parties without a written agreement with us.
We may remove or block content and restrict or suspend accounts that in our reasonable assessment are illegal or in breach of these terms. We decide on the basis of notices, orders from authorities and our own checks; automated tools may be used to detect spam, fraud and abuse, but decisions to remove content or close accounts are made or reviewed by a human. You receive a statement of reasons unless the law, an authority or security considerations prevent it.
Illegal content can be reported, and you can complain about our decision, by writing to info@lynbro.dk with a precise indication of the content and the reasons. We handle notices and complaints diligently and without undue delay. You may also refer the matter to a certified out-of-court dispute settlement body or to the courts. The same address is the point of contact for authorities and users under the Digital Services Act (DSA); we communicate in Danish and English.
8. Suspension and closure of accounts
We may suspend all or part of your access, a feature or your content, immediately where necessary, if:
- a payment has not been made after a reminder;
- you or your users breach these terms, section 7 or the law;
- there is a risk to the security of the service, other customers or third parties, e.g. compromised credentials, suspected fraud or misuse of telephony, payments or messaging;
- an authority, a court or the law requires it; or
- your use exceeds the limits under the description of the service and burdens the service.
Where possible we notify you with reasons before suspending, otherwise immediately afterwards. The suspension is lifted when the cause is removed. In case of material or repeated breach, fraud or illegal content we may close the account with immediate effect. Suspension due to circumstances on your side does not affect your obligation to pay, and closure due to your breach does not entitle you to a refund.
9. Availability, support and maintenance
We aim for the service to be stable and available, but we do not guarantee uninterrupted or error-free operation. We only commit to uptime or response times if expressly stated in a service level agreement (SLA) for your plan; in that case the credits described in the SLA are your sole remedy for unavailability.
We carry out maintenance and updates. Planned maintenance expected to cause noticeable interruptions is announced in advance where possible; urgent maintenance for security or operational reasons may happen without notice. We may change the technical requirements for browsers, apps and integrations when developments make it necessary.
Support is provided in Danish and English via info@lynbro.dk and any other channels and response times stated on the price page.
10. Intellectual property
All rights to the service, including software, design, texts, trademarks and documentation, belong to us or our licensors. You receive a non-exclusive, non-transferable right to use the service during the term of the agreement under these terms.
11. Liability and limitation of liability
We are liable under the general rules of Danish law with the limitations set out in this section.
We are not liable for indirect loss or consequential damage, including operating loss, lost revenue or profit, loss of goodwill, loss of or damage to data beyond restoration from our latest backup, costs of replacement services, fines or third-party claims. Nor are we liable for loss caused by your content or instructions, your or your users' use of the service or its output (including AI-generated output), third-party services and integrations, errors in data from third parties, misuse of your credentials or circumstances under section 12.
Our total liability to you in all matters arising from the agreement, regardless of the basis of liability, is limited to the amount you have paid us for the affected service in the 12 months before the event giving rise to the claim. For free plans and beta features, section 5 applies.
The limitations do not apply if we have acted with intent or gross negligence, or to the extent mandatory law prevents them.
You must indemnify us against claims, fines and reasonable costs that third parties, including data subjects, authorities, social networks and other platforms, raise against us as a result of your content, your use of the service in breach of the agreement or the law, or your processing of personal data as a controller.
Claims against us must be made in writing without undue delay after you became or should have become aware of the matter, and no later than 6 months after. Otherwise the claim lapses, unless mandatory rules provide otherwise.
12. Force majeure
We are not liable for non-performance or delay caused by circumstances beyond our reasonable control that we should not have foreseen when the agreement was made, e.g. natural disasters, fire, war, terrorism, epidemics, strikes and lockouts, power failure, failure of the internet, telecom networks, data centres, payment systems or other suppliers, cyber attacks despite reasonable security measures, orders from authorities and changes in third-party services or terms beyond our control.
Our obligations are postponed for as long as the circumstance lasts. If it lasts more than 30 days, either of us may terminate the agreement with immediate effect, and you are refunded prepaid amounts for the period not delivered.
13. Changes to the service, prices and terms
We may change the service, the prices, the plans and their content, usage limits, these terms, addenda and our policies.
Changes to your disadvantage, including price increases, material reductions of features included in your paid plan and materially less favourable terms, are notified at least 30 days before they take effect by email to the account's address and/or in the service. You may terminate the agreement without cost with effect from the date of the change; if you have prepaid for a period after that date, you get the proportionate amount back. If you use the service after the effective date, you accept the change. We may require you to actively accept a new version before you continue.
Price changes apply from the first billing period starting after the effective date. Changes in taxes and charges and in prices at telecom operators, payment providers and other suppliers beyond our control may be implemented with the same notice we receive ourselves, but not before they take effect at the supplier.
Changes that are not to your disadvantage, e.g. new features, clarifications and security changes, may take effect immediately. The same applies to changes required by law, a court or an authority; we announce them as early as possible.
Each version of the terms has a version number and a date. We record which version you accepted and when, and previous versions are on the change log page.
14. Term and termination
The agreement runs until terminated. A subscription runs for the chosen period (e.g. a month or a year) and renews automatically for a new period of the same length. You may cancel in the service or by email with effect from the end of the paid period; periods already paid are not refunded.
We may terminate the agreement with 30 days' notice. If we terminate without breach on your part, you are refunded prepaid amounts for the period after termination. In case of material breach, either party may terminate the agreement with immediate effect.
After termination you can export your data for 30 days where the service allows it. After that we delete it under the privacy policy and the data processing agreement; copies in backups are deleted with the normal backup cycle and no later than 90 days after. Information we must keep by law, e.g. accounting records, is kept for the period the law requires.
15. Transfer
LynBro ApS may transfer this agreement, including rights and obligations and the personal data processed in connection with the service, to another company as part of a transfer of the service or the part of the business that operates it. You will be notified in writing at least 30 days before the transfer, with the new operator's name and CVR number. The transfer does not change your rights, and you may terminate the agreement free of charge with effect from the date of transfer. Prepaid amounts and balance pass to the new operator.
You may not transfer the agreement without our written consent. We may use subcontractors to perform the agreement and are responsible for them as for ourselves under these terms.
16. Notices
We give notices under the agreement by email to the address linked to the account or in the service; they are deemed received when sent or displayed. You must keep your email address up to date. Notices to us are sent to info@lynbro.dk.
17. Governing law and disputes
The agreement is governed by Danish law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Disputes the parties cannot resolve by negotiation are settled by the City Court of Copenhagen (Københavns Byret) as the court of first instance.
18. Contact
LynBro ApS · CVR no. 46321499 · Rødovre Parkvej 276, 2610 Rødovre, Denmark · info@lynbro.dk · https://lynbro.dk